By Narayan Ammachchi
Qualfon has acquired U.S. call center firm Center Partners in a deal that will give the global BPO provider a significant foothold in North America. With approximately 2,500 employees at six centers in Idaho, Washington and Colorado, Center Partners mainly serves the communications, financial, technology and retail industries.
The acquired firm will operate under the Qualfon brand but all its employees will continue to work in their current locations.
“We found an outstanding business in Center Partners that shares the same people-oriented approach and is a perfect fit to both diversify our client base and also to enable us to have an experienced United States delivery operation offering premier services to clients,” said Mike Marrow, CEO of Qualfon.
With more than 10,000 employees and 11 centers of its own, Qualfon is one of the rising outsourcing giants in the nearshore region. In addition to the United States, Guyana and Mexico, the firm runs contact centers in the Philippines and China.
Qualfon is building one of the world’s biggest call center facilities in Guyana with seats for more than 6,000 employees. It has recently begun expanding rapidly in the United States, launching two contact centers in New York and Texas in the last two months.
According to a press release, Qualfon is about to integrate Center Partners’ sales and technical support expertise into its customer care and back-office processing portfolio. “Together, they create a comprehensive customer-facing and back-office processing offering in the financial industry,” Qualfon said.
Last year, the Nearshore Executive Alliance recognized Qualfon for its employee-focused corporate social responsibility program. Qualfon was also the runner-up for the Foundations award.
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