Commercial Sector Drives Upturn in BPO Contract Value: NelsonHall
By Narayan Ammachchi Outsourcing activity in the commercial sector increased significantly in North America in 2013, with BPO contract value rising by 49% according to research firm NelsonHall’s...
View ArticleIDB to Support Skills-Based HR Development in Mexico
By Narayan Ammachchi The Inter-American Development Bank (IDB) has agreed to lend Mexico $170 million to help the Spanish-speaking country provide technical-skill training to young people eager to gain...
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Watch for M&A Activity to Gain Momentum in Nearshore Region
As Nearshoring has gained prominence in recent years, it has also become a leading region for global mergers and acquisitions (M&A) activity. Offshore service providers are bridging the...
View ArticleBirla Reportedly in Talks to Sell Indian BPO Firm Minacs
By Narayan Ammachchi Aditya Birla Minacs, an Indian BPO firm that expanded considerably in Latin American in 2013, is set to be sold to a private equity group for $250 million, according to reports on...
View ArticleTeleperformance to Run BookI.com’s Contact Center in Jamaica
By Narayan Ammachchi European outsourcing giant Teleperformance has landed a deal with travel company BookIt.com to run its contact center in Jamaica’s Montego Bay. Launched in December last year, the...
View ArticleInfosys to Initiate BPO Operations in Puerto Rico
Infosys is to invest $9 million and create up to 300 jobs over the next two years in a BPO venture on the Caribbean island of Puerto Rico. The Indian multinational will provide customer service, order...
View ArticleA Deeper Look at the Convergys-Stream Acquisition
Over the past six months there has been a seismic shift in the customer management services (CMS) business process outsourcing (BPO) vendor landscape, with merger and acquisition (M&A) activity...
View ArticlePrivate Equity Investors Buy Aditya Birla Minacs
By Narayan Ammachchi India’s Aditya Birla Nuvo has confirmed the sale of its BPO unit Minacs to a group of private equity firms for $260 million. The new owners, Capital Square Partners (CSP) and CX...
View ArticleVirgin Comes to Challenge Carlos Slim’s America Movil in Mexico
By Narayan Ammachchi British telecom firm Virgin Mobile has unveiled plans to expand in Latin America, launching a mobile service in Mexico and Brazil. The Richard Branson-owned firm, which is waiting...
View ArticleTelefonica Reportedly in Talks to Merge with Iusacell in Mexico
By Narayan Ammachchi Spanish telecom giant Telefonica is said to be in talks to merge its Mexican operations with local operator Grupo Iusacell in an aggressive effort to challenge the dominance of...
View ArticleCanada Considers Easing Visa Restrictions for Mexicans
By Narayan Ammachchi Canada is likely to open up its skies to more flights from Mexico as part of a broader strategy aimed at making way for its entrepreneurs looking to explore business opportunities...
View ArticlePacific Alliance Agrees to Cut Trade Tariffs by 92 Percent
By Narayan Ammachchi Members of the Pacific Alliance have reached an agreement to cut tariffs on goods and services traded between them by 92%. This historic deal is aimed at boosting Latin America’s...
View ArticleColumbus Acquires Colombian Telecom Firm Lazus
By Narayan Ammachchi Canadian telecom giant Columbus International has acquired Colombian telecom re-seller Lazus in a deal that will significantly bolster its operations in the Andean country....
View ArticleColombia Turns to Coupa to Streamline Public Procurement
By Narayan Ammachchi U.S. cloud solutions vendor Coupa Software has sealed a deal with the Colombian government to extend the service of its ‘procure-to-pay’ platform, which the Andean country will use...
View ArticleConvergys Completes Acquisition of Stream
By Narayan Ammachchi Stream has now fully merged with Convergys, creating the second biggest BPO provider in the $55 billion global outsourcing industry. Cincinnati, Ohio-based Convergys disclosed its...
View ArticleChile’s Sonda Buys Out Brazilian Rival CTIS
By Narayan Ammachchi Chilean information technology firm Sonda has agreed to acquire the IT services unit of Brazil’s CTIS for an initial $170 million USD. The Chilean company may have to shell out...
View ArticleMoneyGram Signs Partnership with Brazil’s Confidence Câmbio
By Narayan Ammachchi Global money transfer services provider MoneyGram has expanded in Brazil with a partnership agreement with São Paulo-based Confidence Câmbio. Brazilians can now use MoneyGram...
View ArticleGigas Raises $2.7 Million to Accelerate Growth in Latin America
By Narayan Ammachchi Gigas, a cloud hosting service provider from Madrid, Spain, has raised $2.7 million USD in new venture capital funding to speed up its expansion in Latin America, where its revenue...
View ArticleUS Equity Firm Takes Control of Brazilian IT Infrastructure Developer Aceco TI
By Narayan Ammachchi U.S. Private equity firm KKR & Co LP has agreed to acquire a controlling stake in Brazilian data center solutions provider Aceco TI for an undisclosed price. Sao Paulo-based...
View ArticlePeru and Canada to Increase Cooperation in Science and Technology
By Narayan Ammachchi Peru has sought Canadian support in order to bolster its education, science and technology sectors as the Andean country explores all options to sustain the commendable economic...
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